Terms and conditions
General Terms and Conditions of Travel.
Inca Machu Picchu Tours acts as a tour operator in Peru, by booking or participating in a tour and any related products or services (a “Tour”), you (“You” or the “Client”) acknowledge that You have read, understand and agree to these Terms & Conditions (the “Terms”). The use of the web site is subject to the booking terms & conditions stated herein.
If You make a booking on behalf of other participants, You guarantee that You have the authority to accept and do accept these Terms on behalf of the other participants in your party. By booking on behalf of other participants, You are deemed to be the designated contact person for every participant included on that booking. This means that You are responsible for making all payment due in connection with your Tour booking, notifying the Tour Operator if any changes or cancellations are required and keeping your party informed. You are responsible for verifying that any information You provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
To guarantee a spot in our tour We need you to send us the following information:
✔ Number of Passport:
✔ Date of birth:
✔ Phone Number – Whatsapp:
✔ It is very important for packages your flight information: (The name of the airline you are going to arrive in Cusco, your flight number, arrival Date and Time).
Substitution of Client.
If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 45 days prior to departure. Substitutions will be subject to administrative fees, as applicable, to be payable by the Client. Airlines and railway companies may impose 100% cancellation charges and the cost of a new ticket.
Individuals (1-4): 0% Passenger covers the shipping and return taxes if cancellation is made with 30 days or more prior to the trip. Between 29 and 15 days cancellation fee may be up to 50%. Less than 15 days cancellation fee may be up to 100%. Groups (5+): 5% cancellation fee between 60 – 50 days. Between 59 and 30 days cancellation fee may be up to 30%. Between 29 and 15 days cancellation fee may be up to 50%. Less than 15 days cancellation fee may be up to 100%.
All accommodations (hotels, boats, tents, etc…) are based on double occupancy. We will try to find roommates for single travellers willing to share accommodations. If this is not feasible or if you prefer single accommodations, you will be assessed the Single Supplement charge listed for the itinerary.
Responsibility of Inca Explorer Peru with flight tickets.
Domestic and international flights are subject to overbookings, cancelations, or modifications. If this occurs Inca Explorer Peru will do everything in its power to assist clients in boarding their respective flights or making alternative arrangements. However, Inca Explorer Peru will not assume responsibility for inability to board, additional charges, ticket price differences, or additional transport costs which may apply in cases of flight cancelations or delays.
Some activities carry inherent risk of personal harm; for the execution of these activities it may be necessary to sign a liability waiver. Inca Explorer Peru cannot guarantee your safety 100%, so clients should be conscious of risks and take care during their trip. Inca Explorer Peru does not assume responsibility for your safety or for personal damages. Before the execution of any activity our guides will orient you regarding the activities and the present risks.
Events out of our control
Inca Explorer Peru will not assume responsibility for events out of our control, such as government measures, civil disturbances, terrorist acts, robberies, epidemics, states of emergency, delays due to adverse weather conditions, damage to routes which impedes transport, temporary and unforeseen closures of archeological centers or any incident which is out of the control of Inca Explorer Peru or its suppliers.
Visas, customs, and vaccines.
It is entirely the responsibility of our clients to abide by visa and customs regulations. Travelers planning on visiting the jungle should receive their yellow fever vaccination at least 10 days before their travel date, and should request an international vaccination certificate in the process.
Inca Explorer Peru protects the information of our clients and will not share this with third parties unless it is for the purposes of planning their reservation or executing the touristic program, and only with the authorization of our clients. The personal information of our clients, the specifics of their programs, and any payment information are of a private nature for Inca Explorer Peru. We invite you to read our privacy policies.
Privacy Policies Communication
It’s Inca Explorer Peru policy to establish communication ties with our clients to coordinate the details of their trips or the planning of their program. Communication can be established through personal, physical, and electronic channels, but Inca Explorer Peru will be respectful of the regulations and limits this implies. If in any case our communication becomes offensive or bothersome, please let us know, as we will be eager to resolve any issue immediately.
Virtual Newsletters and Brochures.
Inca Explorer Peru has designed these brochures in PDF so that they can be shared in electronic format with our clients, and they in turn can share them with other people. These brochures have an informative purpose for our clients and shouldn’t be reproduced or copied to other ends.